Refund policy

Returns

For clothing items we have a 7 day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  To start a return, you can contact us at Admin@tkwhimsy.store. 
If your return is accepted our return address will be provided and you will be responsible for shipping (unless in the case of manufacturer defects). Tracking is recommended as we are not responsible for lost packages. Once your returned items is received you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.  If more than 15 business days have passed since we’ve approved your return, please contact us at Admin@tkwhimsy.store

Manufacturer Defects
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include pictures of the defect/damages and email to admin@tkwhimsy.store. We will cover the  cost of any return due to defects or wrong items and will do as much as we can to ensure your happiness! 

Exceptions / non-returnable items
Personalized items are non-returnable/non-refundable unless it is an error on our part, in which case we will work to find a solution.  Unfortunately, we cannot accept returns on sale items or gift cards.  If your purchased item goes on sale within one week of your purchase, let us know and we’ll be happy to refund the difference.